CUSTOMER SERVICE


At Qi Butter, we want you to have an excellent experience! Whether you need to place an order, track the status of your order, or give us feedback, we would love to hear from you!

For orders, questions or assistance, email us at [email protected] or call us at (940) 736-9781.

Privacy Policy


We value our relationship with you. We will not sell, trade, or share the names and personal information of our clients to any third parties.


Shipping Methods


All orders ship via USPS Priority Mail. Delivery occurs in one to three business days after items have shipped. If you are in the Lake Kiowa, TX area and would like to coordinate pick up, you may do so at no charge. Please contact us directly at [email protected] to coordinate. If you require special shipping & handling, or live outside of the United States, please contact us in advance of placing your order to discuss shipping options.


Cancellations


Since we attempt to ship orders within 24 hours, cancellation of an order must be received within 24 hours of the order being placed. Shipping and handling charges will apply to all orders shipped prior to our receiving your cancellation. Please email us at [email protected] to cancel an order.



Back Orders


Unless notified, back orders will not be cancelled. All back ordered items will ship once available.

Sales Tax


No sales tax will be charged to delivery locations outside the state of Texas. However, we are required to collect sales tax on all orders shipped to a Texas address.


Processing Times


We attempt to process and ship online orders within 24 hours. Due to the nature of the product, delays may occur due to a shortage of natural supplies. Please allow up to 4 weeks on Wholesale orders.


Damages & Returns


It is important to us that you are happy with our products. If your package arrives damaged, please contact us within 10 days of delivery so that we may replace items. We will not accept damage claims after 10 days of delivery. Due to the nature of the product, we do not accept returns unless Qi Butter has made a mistake in sending the wrong item or the item is defective in some way.


Wholesale


Qi Butter sells to the wholesale trade. To be considered for a Wholesale Account, you must submit a Wholesale Application.